Welcome to the Official Website of Koovappady Block Panchayat .............................................................................................................................................Block-Level Kerala Youth Festival Begins in November
Grievance Redressal Mechanism

Grievance Redressal Mechanisms of the Local Self Government Department

Various mechanisms are available for resolving complaints related to Local Self Government Institutions easily and quickly.
📢 Major Grievance Redressal Mechanisms
1

Direct Grievance Redressal Mechanisms

If an application is submitted through K-SMART, SMS notifications regarding the status of the application will be received.

  • Information can be obtained directly through the Front Office.
  • Application status can be checked through K-SMART.
2

For the People Portal

🌐 pglsgd.kerala.gov.in 

LSGD's official grievance redressal portal. 

Complaints related to services provided by Panchayats, Municipalities, Corporations and other Local Self Government Institutions can be submitted here.

  • Delays in services
  • Complaints related to corruption
  • Complaints related to certificates
  • Complaints related to taxes
  • Complaints related to other Local Self Government services
3

File Adalat

🌐 adalat.lsgkerala.gov.in 

A special mechanism for addressing complaints related to files that remain pending without being disposed of. 

Three Levels of Grievance Redressal: 

1. Sub-District Committee – Meets once every 10 days
2. District Committee – Chaired by the Joint Director; meets once every 15 days
3. State Committee – Chaired by the Principal Director; meets once every 30 days
4

Chief Minister's Public Grievance Redressal Portal

🌐 cmo.kerala.gov.in 

The Chief Minister's Santhwanam Portal is a mechanism through which complaints related to various Government Departments in the State, including the Local Self Government Department, can be submitted.

Toll-Free Number: 1076 

Complaints can also be forwarded to the LSGD Secretariat through the concerned Nodal Officer.

5

WhatsApp Facility for Reporting Corruption

📱 WhatsApp: 807 806 6060 

This WhatsApp number can be used to directly report complaints related to corruption in Local Self Government Institutions.

A special cell is functioning at the Principal Director's Office at the State level and at the Joint Director's Offices at the district level for this purpose.

6

Legal Grievance Redressal Mechanisms

The following mechanisms may be used for legal remedies related to Local Self Government Institutions.

1. Ombudsman for Local Self Government Institutions 

Address:
Ombudsman for Local Self Government Institutions,
Fourth Floor, Swaraj Bhavan,
Palayam, Thiruvananthapuram - 695034,
Kerala. 

Phone Numbers:
0471-2333542, 0471-2330546 

Email:
ombudsmanlsgi@gmail.com 

2. Tribunal for Local Self Government Institutions 

Address:
Tribunal for Local Self Government Institutions,
TRIDA Building,
Rehabilitation Block,
Medical College P.O.,
Thiruvananthapuram - 695037,
Kerala. 

Phone Number:
0471-2478394 / 9447768394 

Email:
Isgitribunal@gmail.com 
Important Note: 
For speedy redressal of complaints, citizens may first submit their complaint through the For the People Portal ( pglsgd.kerala.gov.in ). 

If the required action is not received after submitting the complaint, other grievance redressal mechanisms such as File Adalat and Chief Minister's Santhwanam – 1076 may also be used, depending on the circumstances.

🔎 Choose the Right Grievance Redressal Mechanism

General service-related complaints → For the People Portal   |   Pending files → File Adalat   |   Corruption → WhatsApp 807 806 6060